Showing posts from January, 2012

How Good Customer Service Became a Connection

Three months ago I was shopping for a birthday gift for a friend.  My basic idea was some sort of barware/cocktail items.  With that I went in to a store known for interesting housewares. I wandered and explored seeing some possibilities, but waiting for something to really jump out at me.  Then along came a smiling store employee, "Can I help you find something?" "Actually, yes," I answered as I explained my loose idea of what I was looking for. She could have said, "Well, you're in the right section so let me know if you have any questions."  She could have pointed to a few options and left me to go it alone. But she didn't.  She asked questions about my friend's style and the colors she likes.  She asked what barware items my friend already had.  Then she walked around the store with me giving me some ideas. As if that weren't helpful enough, noticing the stroller I was pushing through the tight maze of their store shelving, she said thi

Wishcasting: Health and Wellness

It's Wishcasting Wednesday so the gorgeous soul Jamie Ridler is inviting us to cast our wishes into the universe. This week Jamie asks , "What do you wish for your health and wellness?" Jamie has this way of asking questions that at first glance may seem simplistic, but if you really think about them, you realize how big and revealing they really are. This week has been rough... and it’s only Wednesday. My temper has been short and my bounce back has been long. By bounce back, I mean that period of time it takes to go from angry to content. Like the stereotypical woman, I sometimes have trouble letting things go. Once I’m angry, I’m angry about every detail of every past instance of whatever it is. For example, my teenager has trouble getting through his morning routine on his own. Monday morning was no exception. I’d had it. There was yelling. Lots of yelling. And it wasn’t just about Monday morning, it was about EVERY morning. Further, it was about everything


I've been thinking a lot about connection lately.  I'm not as connected to people as I would like to be.  By people I am including many: my children, my husband, my extended family, friends, acquaintances (in person and online), restaurant servers, cashiers, passersby... you get the idea. I spend too much time in my own mind, in a book, on my iPhone or iPad, and not enough time connecting to people. This became particularly clear to me last week as I engaged with my baby boy while feeding him his jar of baby food.  He tasted the food, wrinkling his round little face for the first few bites while deciding how he felt about it.  Then he pressed his lips together and smiled.  He studied my face as I studied his.  I tickled his feet dangling from the high chair; he squealed with delight. But, you ask, isn't that connecting?  To which I say, exactly!  I don't recall many other meals from last week.  Usually I scramble to feed myself at the same time or I pull out something t

Writing Is What I Used To Do Before I Was Afraid To Write

Since taking the leap and declaring myself Writer a few months ago, I wrote a short story and participated in NaNoWriMo during which I completed the first draft of a novel. Since then? Hmm... well, there were a few blog posts here and there. The Holdup I could say work on my house (we’ve been reflooring). I could say I’ve been busy (there were the holidays, then getting back in to my older son’s school routine, a shifting nap schedule for the little one, meetings, appointments, etc.). I could say I’m waiting until I’m finished with Kristen Lamb’s Blogging for Brand course so I can do things “properly.” I could say anything I want, but the fact of the matter is there is time to write. I can make time to write. The truth is I’m afraid. I’m afraid that I don’t like the middle of my completed novel and that I don’t know how to fix it. I’m afraid that I don’t know whether I should continue working on the NaNoWriMo novel or go back to my previously in process novel (for which I’m also